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1.Introductory information

    These conditions regulate the mutual business relationship between the ” Seller ” Polypak, sro, with its registered office at Osada Dukla 253 (halls nr. 3 & 4), 415 01 Újezdeček, Czech Republic registered in the Commercial Register at the Regional Court in Ústí nad Labem, Section C, insertion 39017, IČ: 04030630, DIČ: CZ04030630 “Buyer” is an entity that has established a business relationship with the ‘Seller’ ‘by sending an order or concluding a purchase contract. These business conditions are a proposal for a purchase contract.

2.Subject of performance

The subject of performance is the delivery of services or goods by Polypak, s.r.o.

3.Information about goods and prices

Information about the goods, including the prices of individual goods and their main properties are given for individual goods in the online store catalog.

Sales prices stated by the Seller are without VAT.

The statutory value added tax (VAT) of 21% will be added to the goods that will be sent within the Czech Republic and apply to all customers.

For individual customers outside the Czech Republic, a tax of 21% will be added to the price.

For clients outside the Czech Republic who provided their VAT number / ID number at the time of ordering, we issue a sales invoice with prices without VAT. The invoice will state the tax paid by the customer (A customer pays the tax).

The prices of the goods remain valid as long as they are shown in the online store www.polypak.cz/eu.

This provision does not preclude the conclusion of a purchase contract under individually agreed conditions.

The seller reserves the right to change prices. Price changes without prior notice and approval of the Buyer on already confirmed orders is not possible.

All presentation of goods placed in the online store catalog is an informative nature and the seller is not obliged to enter into a purchase agreement regarding these goods.

Information on the costs associated with the packaging and delivery of goods is published in the online store.

The calculation that is made is binding if all the underlying information for the calculation is provided. If some parameters of the calculation change, the Seller reserves the right to change prices.

Graphic preparation and polymers „cliche“  intended for printing are charged to the customer only in the case of an individual print offer, according to a pre-agreed offer. The Seller keeps the polymers „cliche“ intended for printing to prevent possible damage.

Within individual orders, the Seller provides quantity discounts and surcharges to the basic price. Discounts and surcharges are specified in individual price lists or are specified in the offer and purchase contract.

The cost of transporting the goods is added to the price of goods or services on the basis of an agreement with the Buyer. Packaging costs are specified in the Seller’s offer or purchase contract. The price of transport is determined according to the valid guidelines of the Seller.

  1. Ordering and concluding a purchase contract

The costs incurred by the buyer in the use of means of distance communication in connection with the conclusion of the purchase contract (costs of internet connection, costs of telephone calls) shall be borne by the buyer himself. These costs do not differ from the basic rate.

The buyer orders the goods in the following ways:

– through his customer account, if he has previously registered in the online store,

– by filling out the order form without registration.

When placing an order, the buyer chooses the goods, the number of pieces of goods, the method of payment and delivery.

Before sending the order, the buyer is allowed to check and change the data he entered in the order. The buyer sends the order to the seller by clicking on the “Order”, “BUY NOW” or “Place order” button.

The data listed in the order they are deemed correct by the seller. The condition for the validity of the order is the completion of all mandatory information in the order form and confirmation from the buyer that he has read these terms and conditions.

Immediately after receiving the order, the seller will send the buyer a confirmation of receipt of the order to the email address that the buyer entered when ordering. This confirmation is automatic and is not considered a contract.


The purchase contract is concluded only after the acceptance of the order by the seller. Notice of receipt of the order is delivered to the buyer’s email address.

In the event that any of the requirements specified in the order cannot be met by the seller, he will send the amended offer to the buyer’s email address.

All orders accepted by the seller are binding. The buyer can cancel the order until the buyer receives a notification of receipt of the order by the seller.

The buyer can cancel the order by phone at +420 417 580 000 or the seller’s email [email protected], see more contacts on our website https://polypak.eu//cs/kontakty/.

In the event that there is an obvious technical error on the part of the seller when stating the price of goods in the online store or during ordering, the seller is not obliged to deliver the goods to the buyer for this obviously incorrect price, even if the buyer was sent an automatic confirmation of receipt. under these terms and conditions. The seller informs the buyer of the error without undue delay and sends the buyer to his email address amended offer.

  1. Customer account

Based on the buyer’s registration made in the online store, the buyer can access his customer account. The buyer can order goods from his customer account.

The buyer can also order goods without registration.

When registering in the customer’s account and when ordering goods, the buyer is obliged to state all data correctly and truthfully. The buyer is obliged to update the data specified in the user account in the event of any change. The data provided by the buyer in the customer account and when ordering goods are considered correct by the seller.

Access to the customer’s account is secured by a username and password. The buyer is obliged to maintain confidentiality regarding the information necessary to access his customer account. The seller is not responsible for any misuse of the customer account by third parties.

The buyer is not entitled to allow the use of the customer account to third parties.

The seller may cancel the user account, especially if the buyer no longer uses his user account, or if the buyer violates its obligations under the purchase agreement and these terms and conditions.

The Buyer acknowledges that the user account may not be available around the clock.

  1. Production tolerances for individual types of packaging

6.1. Standard packaging, packaging with adhesive tape, packaging with a euro hinge, bags made of BIO material and PE

Width +/- 4mm Height +/- 6mm

6.2. Packaging with zipper and slider, packaging with cross bottom

Width +/- 5mm Height +/- 10mm

6.3. Chamber packaging, cones, t-shirt bags

Width +/- 12mm Height +/- 12mm

6.4. Protectors for clothing

Width +/- 12mm Height +/- 15mm

6.5. Material strength tolerance

For all types of materials +/- 10%

6.6. Prints

For prints, the tolerances vary according to the specific graphic  design. When ordering, the buyer will be notified of the tolerance only in the case of individual and specific orders and requirements.

If the Buyer requires very precise packaging, it is necessary to specify the tolerance in the order – it applies only to individual and specific orders. If the Seller is unable to provide the required tolerance, it will inform the Buyer.

  1. Packing regulations

The Buyer accepts the packaging according to the relevant guidelines of the Seller. If the Buyer requires special packaging, it is necessary to inform the Seller in advance and agree on other packaging conditions with the Buyer. The Seller always tries to satisfy the Buyer in his request. If the Seller incurs more packaging costs according to the Buyer’s request, it is necessary to agree with the Seller on the current price. The buyer is obliged to state special packaging requirements in the order, purchase contract.

  1. Quantitative tolerances

If it is an order where it is not possible to ensure the exact number of manufactured bags / t-shirt bags etc. required in the order, the Buyer will be notified in the offer, or. in the confirmation of receipt of the order.

If a higher or lower number than agreed in the order comes out, the Seller shall inform the Buyer of this fact. The Buyer is not obliged to collect the quantity produced above the tolerance, this can be changed by mutual agreement.

  1. Terms of delivery

The delivery time of the goods depends on the specific order, the type of goods or the nature of the services provided and is stated in the purchase contract or confirmed order. For orders that cannot be sent within the agreed deadline, the delivery date can be postponed for a longer period, but only with the customer’s consent. The date of completion of the order is the removal of goods from the Seller’s registered office. The Seller is entitled to perform the subject of the contract even in part and the Buyer is obliged to take over the partial performance. If the Seller does not confirm the required date of the Buyer, it gives the customer the right to withdraw from the purchase contract and request a free cancellation of his order. This notification must be in writing – electronic mail – E-mail: [email protected] or [email protected] or [email protected].

If an advance invoice is issued for the issued order, the Buyer’s purchase contract, the delivery date and production realization is determined from the crediting of the advance invoice in full to the Seller’s account.

The seller is not responsible for delays or non-delivery of goods in unforeseen situations (machine failure, unapproved print template – „cliche“…). In such a case, the Seller is obliged to notify the Buyer of the delay and has the right to extend the delivery period. The Seller is not liable for damages incurred by the Buyer due to non-delivery of the goods.

If unforeseen situations arise with the Seller’s contractual carrier (loss of the consignment, tracing of the consignment, etc.), it is necessary for the Buyer to accept the carrier’s complaint procedure. Contractual carriers proceed in accordance with Section 634/1992 Coll., In accordance with the Consumer Protection Act, no later than within 30 days until the Seller’s complaint is lodged.

  1. Payment terms

1. The price of the goods and any costs associated with the delivery of goods under the purchase agreement, the buyer may pay in the following ways:

– cash on delivery when handing over the goods – only when sending the goods in the Czech Republic

– by transfer to an account on the basis of an issued advance invoice

1. In the case of non-cash payment, the buyer’s obligation to pay the purchase price is fulfilled when the relevant amount is credited to the seller’s bank account.

2. The seller does not require any advance payment or other similar payment from the buyer. Payment of the purchase price before sending the goods is not a deposit.

3. The goods are delivered to the buyer:

– to the address specified by the buyer in the order

– personal collection at the seller’s premises

1. The choice of delivery method is made during the ordering of goods.

2. The costs of delivery of goods, depending on the method of dispatch and receipt of goods, are specified in the buyer’s order and in the order confirmation by the seller. In the event that the mode of transport is contracted on the basis of a special request of the buyer, the buyer bears the risk and any additional costs associated with this mode of transport.

3. If, according to the purchase contract, the seller is obliged to deliver the goods to the place specified by the buyer in the order, the buyer is obliged to take over the goods upon delivery. In the event that for reasons on the part of the buyer it is necessary to deliver the goods repeatedly or in another way than specified in the order, the buyer is obliged to pay the costs associated with repeated delivery of goods, respectively. costs associated with another method of delivery.

4. Upon receipt of the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and in case of any defects immediately notify the carrier. In the case of finding a violation of the packaging indicating unauthorized entry into the shipment, the buyer does not have to take over the shipment from the carrier.

5. The seller will issue a tax document – invoice to the buyer. The tax document is attached to the delivered goods.

6. The buyer acquires ownership of the goods by paying the full purchase price for the goods, including delivery costs, but first by taking over the goods. Liability for accidental destruction, damage or loss of the goods passes to the buyer at the time of receipt of the goods or the moment when the buyer was obliged to take over the goods, but did not do so in violation of the purchase contract.

  1. Complaints procedure and withdrawal from the contract

11.1. General provisions and definitions

This Complaints Procedure is prepared in accordance with the provisions of Act No. 40/1964 Coll., The Civil Code, as amended (hereinafter the “Act”) and applies to consumer goods (hereinafter referred to as the “Goods”) for which they are under warranty during the warranty period. the Buyer’s rights from liability for defects (hereinafter referred to as “Complaints”) are exercised. The seller is Polypak, sro, with its registered office at Osada Dukla 253 (Halls nr 3 and 4), 415 01 Újezdeček, Czech republic registered in the Commercial Register at the Regional Court in Ústí nad Labem, Section C, Insert 39017, Company Identification Number: 04030630 , VAT No .: CZ04030630. The Buyer is an entity that has established a business relationship with the Seller by sending an order or concluding a purchase contract.

By sending an electronic order to the Seller, the Buyer confirms that he has read the Seller’s complaint procedure and unconditionally agrees with it. Upon sending the electronic order to the Seller, the complaint procedure becomes binding for the Buyer.

11.2.Inspection of goods upon receipt

The Buyer is obliged to inspect the goods immediately after delivery and inform the Seller without undue delay of any defects found.

In the event that the ordered Goods show obvious defects on the transport packaging and the transport was provided by the Seller, the Buyer is entitled not to accept the Goods (inspection of the packaging is the Buyer’s obligation). The buyer is obliged to write a “Record of damage” with the carrier. In such a case, the Buyer’s right to the provision of proper performance by the Seller remains. The Buyer is obliged to immediately inform the Seller thereof.

If the Buyer arranges the transport, the Seller is not responsible for all defects caused by the carrier.

The Buyer is obliged to complain to the Seller about the incompleteness of the goods without undue delay no later than 10 working days from receipt of the goods.

11.3. Complaint handling

The buyer can file a justified complaint in one of the following ways:

In the event that the order is made by means of distance communication (in this case e-commerce on the Internet – www.polypak.cz), the Buyer has the right to return the goods without giving a reason under the Consumer Protection Act within 14 (in words: fourteen) days of receipt goods.

Complaints are accepted by the Seller on the basis of a duly completed complaint form. If the seller orders goods from the e-shop, the complaint form is always part of the shipment. The complaint form and the form for withdrawal from the contract are available in the attachment of this document – the last pages of the terms and conditions.

The Seller or authorized employee proceeds in accordance with the Commercial Code and agrees with the Buyer on how the complaint will be settled – repair of goods, sorting of goods, production of new goods, exchange of goods (e-shop), withdrawal from the contract (orders), discount, other….

If the Buyer and the Seller do not agree on the exchange or production of new goods, it is always provided a corrective document for the claimed goods. This is a complaint from the Seller closed. The buyer then sends a new order, purchase contract.

Goods with a print, where a proofreading has been approved and signed by the Buyer or his employee (the author’s proofreading serves to eliminate printing errors), are not the subject of a complaint.

The Seller or another authorized employee is obliged to determine the method of handling the complaint immediately in more complex cases no later than 3 working days from receipt of the complaint to the Seller’s company – Polypak, sro, with its registered office at Osada Dukla 253 (Halls nr 3 and 4), 415 01 Újezdeček, Czech republic.

In justified cases, especially if the situation requires, for example, the re-production of the goods, sorting of goods or a complex technical assessment of the condition of the goods, the Seller shall express its opinion no later than 30 days from receipt of the complaint.

In the event of an unjustified complaint, when the Seller did not find a defect in the claimed goods, the costs of transport, processing of the complaint will be invoiced to the Buyer.

11.4. Final Provisions

The Seller is interested in the Buyer’s complaint in the event of a complaint being lodged by the Buyer for its proper and timely settlement. Therefore, in the event of any complaint, the Buyer informs the Seller about the application of the Complaint and the Seller agrees with the Buyer on the most suitable form of handling the complaint, to the satisfaction of both parties. If this does not happen, the Buyer has the right to contact the partners of Polypak s.r.o., in writing to the e-mail address: [email protected].

  1. Out-of-court settlement of disputes

The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, IČ: 000 20 869, Internet address: https://adr.coi.cz/cs, is responsible for the out-of-court settlement of consumer disputes arising from the purchase contract. The online dispute resolution platform at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer under a purchase agreement.

European Consumer Center Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Internet address: http://www.evropskyspotrebitel.cz is a contact point pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on the resolution of consumer disputes online and amending Regulation (EC) No 2006/2004 and Directive 2009/22 / EC (the Regulation on consumer dispute resolution online).

The seller is entitled to sell goods on the basis of a trade license. Trade licensing is performed within the scope of its competence by the relevant trade licensing office. To a limited extent, the Czech Trade Inspection Authority also supervises compliance with Act No. 634/1992 Coll., On Consumer Protection.

  1. Final provisions

All agreements between the seller and the buyer with the laws of the Czech Republic. If the relationship established by the purchase contract contains an international element, then the parties agree that the relationship is governed by the law of the Czech Republic. This does not affect the consumer’s rights arising from generally binding legal regulations.

In relation to the buyer, the seller is not bound by any codes of conduct in the sense of the provisions of § 1826 par. 1 let. e) of the Civil Code.

All rights to the seller’s website, in particular the copyright to the content, including page layout, photos, movies, graphics, trademarks, logos and other content and elements, belong to the seller. It is forbidden to copy, modify or otherwise use the website or any part thereof without the consent of the seller.

The seller is not responsible for errors caused by third party interventions in the online store or as a result of its use contrary to its purpose. When using the online store, the buyer may not use procedures that could adversely affect its operation and may not perform any activity that could allow him or third parties to interfere or use the software or other components that make up the online store and use the online store, or its parts or software in such a way that would be contrary to its purpose or purpose.

The buyer hereby assumes the risk of a change of circumstances in the sense of § 1765 paragraph 2 of the Civil Code.

The purchase contract, including business conditions, is archived by the seller in electronic form and is not accessible.

The wording of the terms and conditions may be changed or supplemented by the seller. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the terms and conditions.

Attached to the terms and conditions is a sample form for withdrawal from the contract and a complaint form.

  1. Right of change

The seller reserves the right to change or amend the complaint procedure at any time. Changes or amendments to these Complaints Rules enter into force on the day of their publication on www.wiki.lpunity.com

These business conditions take effect on April 23, 2021.



Buyer: Name and surname (Company) Adresa .. Address ………………………………………………………………… ………….




Polypak s.r.o

. Osada Dukla 253 415 01 Újezdeček

IČ: 04030630, DIČ: CZ04030630 [email protected], www. polypak.cz

At day……………………

Notice of withdrawal from the purchase contract

Dear Sirs, On ……………… I concluded a purchase contract with you through your e-shop www.polypak.cz, the subject of which is goods ……………………………………………… …………………………………………………………… ………………

I received the goods on ……………………………. Given that the contract was concluded using the Internet (telephone), ie a typical means of distance communication, I decided to exercise my right under the provisions of § 1829 paragraph 1 in conjunction with § 1818 of Act No. 89/2012 Coll. , Civil Code, as amended, and I hereby announce that I withdraw from the above purchase contract. I am sending the product back to you in a separate shipment, at the same time I ask you to remit the purchase price in the amount of ………… .. CZK and ……………. CZK for postage in favor of my bank account No. č. , no later than 14 calendar days from the delivery of this withdrawal from the contract.

Regards ………………………………………. (handwritten signature)

Attachments: Copy of purchase document number: …………………………



(Fill in this form and send it back only if you want to claim the goods in the legal time. The form must be printed, signed and sent scanned to the e-mail address below, or inserted into a shipment with returned goods)

Seller’s address:

Internet shop: www.wiki.lpunity.com

Company: POLYPAK s.r.o.

Registered office: Osada Dukla 253, 415 01 Újezdeček, Czech Republic

Company ID: 04030630 Tax ID: CZ04030630

E-mail address: [email protected], [email protected]

Telephone number: +420 417 580 000


My name and surname …………………………………………….

My address…………………………………………………………

My phone and email ……………………………………………… ..

      Exercising the right from defective performance (complaint)

       Good day,

on ………………… I created an order in your store ……………………… .. (see below for order specifications). However, the product I purchased shows these defects).) . I request that the complaint be settled as follows: …………………………………………………………………………………. At the same time, I ask you to issue a written confirmation of the complaint stating when I exercised the right, what is the content of the complaint together with my right to exchange, and then confirmation of the date and method of handling the complaint, including confirmation of repairs and duration).

Date of order /. / Date of receipt ……………… ..

Order Number:…………..

Funds for the order, or for delivery, were sent in the manner of …………………………

and will be returned in the manner (in case of transfer to the account, please send the account number) …………………………… ..

Name and surname of the consumer:

Consumer address: …………………………… ..




(*) Strike out what does not apply or complete the information.

On (fill in the place here), On (fill in the date here)



Name and surname of the consumer

List of attachments:

Invoice for ordered goods No. ……………………

………. …………………………………………



General instructions for making a complaint

As a consumer, you are obliged to prove the purchase of the item by presenting a purchase document, or in another, sufficiently credible way.

As a consumer, you cannot claim rights from defects that you have caused yourself or that you knew about at the time of purchase. Likewise, for defects for which we, as the seller and the consumer, have agreed to reduce the price. We are also not responsible for normal wear and tear.

Complaints must be made no later than 24 months. Complaints must be made immediately in order to prevent the spread of the defect and, as a result, to reject the complaint. By notifying the defect in good time after it appears, you can ensure the smooth handling of the complaint.

The complaint is settled only when we notify you. If the statutory deadline expires, consider it a material breach of contract and you can withdraw from the purchase contract.

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